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Hi Lora Šimić, Corporate Communication and Contact Committee,

Your ticket that was opened about a month ago has been updated.
Rink (CBC-Internal Systems) left a message just now:

Hi Lora,

The email addresses and topics have been created. If you email gesupport-c4@gewis.nl it will create a ticket in the general "C4" department. If you select webprofile@gewis.nl, it will create a ticket in "C4-Webprofiles"

You and Maiko have been added to both. Please let me know if others need to be added as well.

The ticket is now open with status In progress.

With kind regards,
Rink Pieters


Ticket

Ticket number#CBC-2310-380
Created 2023-10-12 15:24 (Web)
Owner Lora Šimić
C4
Preferred language English
Topic CBC / Internal systems
Assignee Rink P.
Status In progress
Priority Normal
Expected completion date¹
in 8 days

 ¹In case your request is non-standard, this estimation may be wrong

 

Rink P.

Thursday, November 16 2023 10:04

Hi Lora,

The email addresses and topics have been created. If you email gesupport-c4@gewis.nl it will create a ticket in the general "C4" department. If you select webprofile@gewis.nl, it will create a ticket in "C4-Webprofiles"

You and Maiko have been added to both. Please let me know if others need to be added as well.
 

Rink P.

Monday, October 16 2023 13:32

Hi Lora,

We discussed this with you. The idea is that the ticket system is only used for specific tasks that need to be assigned to someone and you and Maiko will keep track of the tasks.

Bartjan is going to implement it for you in the following way:

  • There will be an email address gesupport-c4@gewis.nl which will be the department email in GESUPPORT
  • Additionally, emails to webprofile@gewis.nl need to be automatically created as well and assigned to the Webprofile topic. The webprofile group will be created as a team so they receive a notification when there is a new ticket.
  • An aditional topic Other will be created for other tasks. If you need more, you will let us know.

The C4 members will be added to GESUPPORT so they can see the tickets and claim them.

One more question, we have due dates/reminders set up for 1 and 2 workweeks. We can select either of those as the default or add one for you; please let us know what you prefer.

 

Lora Šimić

Thursday, October 12 2023 15:24

Ho BJ, At C4 we discussed that we would perhpas like to look into option of having a ticket system for more administration tasks: ticket for website, ticket fro promotion purposes and ticket for Michallenious. Can you a schedule a moment with me to discuss this? Use this: https://calendar.app.google/UKf6AWejDnBUmY5M6

Thanks in advance